Wednesday 6th August 2014
Communication, I know I’ve talked about on many occasions. However, I do feel that mentioning it again along with the ability of delegation is of paramount importance. A client has been dealing with a group and one of them who, yes, is in charge but is forever pontificating on about involving others still does not. For some reason when he delegates he still goes off and does his own thing. My client has told me that people in the group are getting very frustrated because he will not communicate with and talks down to them with his own opinions. This is resulting in people leaving the group because of his dictatorial approach which is very sad. I’ve told my client that this is not uncommon and to confront him head on and see whether he will back down or not. (I am sure you’ve come up against this in your life).
Communication is a two-way street. It is a process whereby two people can reach a mutual understanding amicably in which both parties, not only can exchange information, ideas and feelings by having meaningful and productive views but which should lead to a successful conclusion. In business communication is a very key management function or tool. It is the corner stone of any business organisation to have communication between all levels, department and employees. An area that is often forgotten about is in the voluntary sector, churches, youth organisations, hospital volunteers and there are many others as well.
One thing I tell my clients is to have courage to say what you feel and think, be confident in knowing that you can make worthwhile contributions to the conversation. Take time each day to be aware of your opinions and feelings so you can adequately convey them to others. Individuals who are hesitant to speak because they do not feel their input would be worthwhile need not fear. What is important or worthwhile to one person may not be to another and may be more so to someone else.