Tuesday 4th July 2017
Communication is very important, it allows us to pass information from one person to another in many forms, it’s taken a leap forward over the past 30 years. Your ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry you work in. Workers in the digital age must know how to effectively convey and receive messages in person as well as via phone, email, and social media. What skills do employers look for? Which communication skills will help ensure your success? We communicate with people all the time, in your home, where you work, in your social life, in the places where you meet and in your community in general. We all communicate from the first time we meet someone to the first impression you portray when you greet people either face to face or over the phone gives people that lasting first impression of who they’re dealing with.
Being able to appropriately give and receive feedback is an important communication skill. Managers and supervisors should continuously look for ways to provide employees with constructive feedback, be it through email, phone calls, or weekly status updates. Giving feedback involves giving praise as well – something as simple as saying “excellent job” or “thanks for taking care of that” to an employee can greatly increase your confidence and motivation.
Similarly, you should be able to accept, and even encourage, feedback from others. Listen to the feedback you are given, ask clarifying questions if you are unsure of the issue, and make efforts to implement the feedback.
“The most important thing in communication is hearing what isn’t said” – Peter Drucker.