Monday 9th July 2017
Above and beyond is what we often hear said when we think of the military when a forces person has been involved in putting their life in danger to save anothers; but what about in business? In life as well as in business the meaning is the same; to do much better than is necessary or expected! How many times have you heard this comment about someone who has gone above and beyond what their remit was? More importantly, how many times has the management said something, encouraging to you, when you have?
Thank you for visiting our restaurant this evening. How has the service been for you?
Fantastic thanks; the waitress went above and beyond! She recommended a fabulous wine and offered to pour it for us and kept it well topped up.
Thank you for telling me! I will mention it to her, how well she looked after you.
Going above and beyond involves very little effort, when you think about it, it only involves making your customers “feel special” and just helping them out, even when it may not make sense. I firmly believe that by putting your customers first will always bring its just rewards and will certainly increase your reputation in the long term. My definition of above and beyond is when a business or an individual goes just a little above average all the time. That is what the best businesses and individuals do. As a result, they deliver beyond what is generally expected of them.
So, the next time you’re out, look at what the service was like and how well you were looked after; don’t just take it for granted.